Open Programs & Features and click Turn Windows features on or off at the left of the screen. On the client side, enable the Telnet command via the Windows Programs & Features as follows: You can use the Telnet command to check if the client can resolve the name of the server, as well as if the necessary port has correctly been opened.
Make sure that port 7161 (TCP) has been opened on any firewall between the client and the server. This could be a firewall on the client side, server side or at a network level. If this port is not open, no communication between the client and the server is possible.Ī common cause for communication related issues is that port 7161 is blocked by a firewall. G Data AntiVirus is described as Anti-Virus solution for protection against viruses, spyware and phishing attacks:24.95 USD Features: Protects all communication channels (e-mail (POP3 /IMAP), instant messaging (MSN, Yahoo, AOL, etc and is a Anti-Virus app in the security & privacy category. If the client was recently on but still shows “No connection to server”, the second point to check is if the client can properly communicate with the server.īy default the client contacts the server via its hostname, therefore the client should be able to resolve the name of the server.Īdditionally, the Security Client communicates with the ManagementServer on port 7161. The content of this column gives an important information for troubleshooting connection issues.Ĭause 2: Client can't reach the server over the correct port
#G data antivirus not working install
Alternatively, you can install subnet servers to reduce the load on the main server.įurthermore, the Security Status uses the column Last access (also in Clients > Overview) to check when the client did connect the last time. The maximum value it can be increased to is one hour. For large environments, we recommend to increase the client synchronization time. The synchronization time is the frequency at which clients connect to the server. It is calculated as follows: client synchronization time x 5 + subnet server synchronization time. This timeframe depends on the synchronization time set up for the clients (Via the panel ManagementServers > General settings > Sychronization). The status “No connection to server” appears if the client didn’t make a connection to the server for a certain amount of time. What is the Security Status of the clients on G DATA Administrator and how does it work? To have a better understanding of how the Security Status works, we recommend to read the following article: To see the Security Status, open G DATA Administrator and go to Clients > Overview. Not all of them indicate a technical issue. In the event of a G DATA Security Clients showing the status « No connection to server » under the column Security Status, there can be several different causes.
0 kommentar(er)
